Shipping Policy

Thank you for shopping with Always Present. Please review our shipping policy carefully before placing an order.

Order Processing

Orders are processed within 2–5 business days after payment is confirmed, excluding weekends and holidays. Processing time does not include shipping time.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on your location and selected shipping method. We reserve the right to choose the most efficient carrier for your order.

Shipping Timeframes

Estimated delivery times are provided at checkout and are not guaranteed. Delivery delays may occur due to carrier issues, weather, customs, or high-volume periods.

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

Lost, Stolen, or Delayed Packages

Always Present is not responsible for lost, stolen, or delayed packages once the order has been handed over to the carrier. If a package is marked as delivered but not received, customers must contact the carrier directly.

Damaged Packages

If your order arrives damaged, contact us at alwayspresentofficial@gmail.com within 48 hours of delivery with your order number and clear photos of the packaging and item so we can review the situation.

International Shipping

International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs processing.

Order Changes & Cancellations

Once an order has been placed, it cannot be modified or canceled.

Contact

For shipping-related questions, contact us at alwayspresentofficial@gmail.com.

Return & Refund Policy

At Always Present, all sales are final. We do not accept returns, exchanges, or refunds unless the item received is incorrect or damaged due to an error on our end.

Eligibility for Review

Refunds or replacements will only be considered if:

• You received the wrong item, or
• Your item arrived damaged or defective.

All requests must be approved before any return is made.

How to Request Approval

To request a review, contact us at alwayspresentofficial@gmail.com within 48 hours of delivery and include:

• Your order number
• Clear photos of the item
• A brief explanation of the issue

Once reviewed, we will notify you if your request is approved.

Non-Returnable Items

The following are not eligible for return or refund:

• Items that show signs of wear or use
• Incorrect sizing or fit issues
• Buyer’s remorse or change of mind
• Orders placed incorrectly by the customer

Unauthorized Returns

Any return sent without prior approval will not be accepted and will be returned at the customer’s expense.

Contact

For any questions, contact us at alwayspresentofficial@gmail.com.

Privacy Policy

Always Present operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Services are hosted on Cloudflare, payments are processed by Stripe, and orders are fulfilled and shipped through Shippo. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information directly from you; automatically through the Services (including from your device and through cookies and similar technologies); from our service providers; and from our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. To provide you with the Services, perform our contract with you, process payments, fulfill orders, remember your preferences, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience.

Marketing and Advertising. To send marketing and promotional communications by email, text message or postal mail, and to show you online advertisements.

Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, and detect or take action regarding fraudulent or unsafe activity.

Communicating with You. To provide customer support and maintain our business relationship with you.

Legal Reasons. To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including: with our service providers (including Cloudflare for hosting, Stripe for payment processing and Shippo for shipping), vendors and other third parties who perform services on our behalf; with business and marketing partners; when you direct or consent to disclosure; with our affiliates; and in connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations.

Hosting, Payments and Shipping Providers

The Services are hosted on Cloudflare, which processes technical information such as your IP address and browser details in order to deliver and secure the website. Payments are processed by Stripe: your card and payment details are entered on Stripe’s secure checkout and are collected and processed by Stripe, not stored by us. Orders are fulfilled and shipped through Shippo, which receives your name, shipping address and contact details in order to create shipping labels and track delivery. To learn more about how these providers use personal information, see the Stripe Privacy Policy, the Cloudflare Privacy Policy and the Shippo Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including the right to access/know, delete, correct, data portability, and to opt out of the "sale" or "sharing" of personal information for targeted advertising. You may also manage your communication preferences and unsubscribe from promotional emails at any time. If you reside in the UK or EEA, you may also have rights to object to or restrict processing and to withdraw consent.

International Transfers

We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the EEA or UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please email us at alwayspresentofficial@gmail.com or contact us at 3463 Procyon Street, apt 230, Las Vegas, NV, 89102, US. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Terms of Service

These Terms of Service govern your use of this website and your purchases from Always Present (“we”, “us”). By browsing the site or placing an order you agree to these terms.

Orders and Payment

Prices are shown in US dollars. Payment is taken at checkout through Stripe. An order is confirmed once payment succeeds. We may cancel and refund an order if an item is unavailable or an error in price or description is found.

Shipping, Returns and Refunds

Shipping is described in our Shipping Policy. All sales are final except as set out in our Return & Refund Policy.

Products

We try to show colors, sizes and details accurately, but your screen may display colors differently. Limited drops may sell out without notice.

Intellectual Property

The Always Present name, logo, designs, photos and site content belong to Always Present and may not be copied or used without our written permission.

Privacy

How we handle your information is described in our Privacy Policy.

Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the site or products. The site is provided as is.

Changes

We may update these terms from time to time; the version posted here applies to your visit.

Contact

Questions about these terms: alwayspresentofficial@gmail.com.

Contact

Questions about an order, a drop, or a damaged item? Reach us directly — we read every message.

Response Time

We aim to respond to all inquiries within 1–2 business days. For damaged or incorrect items, please include your order number and clear photos so we can resolve it fast.